FCA Publishes Findings on Firms' Consumer Duty Outcomes Monitoring

The FCA published findings from its review of how firms monitor and evidence customer outcomes under the Consumer Duty, setting out examples of good and poor practice. The report is intended to help firms strengthen outcomes-monitoring frameworks ahead of continued supervisory scrutiny of Consumer Duty compliance.

• Sets out examples of good and poor practice in Consumer Duty outcomes monitoring
• Identifies common weaknesses in firms' management information and governance
• Signals continued supervisory focus on outcomes-monitoring quality